Privacy Policy

• Our Website does not require you to create an account, fill any form, or make any online payment. You can browse it without giving us any personal information.
• Bookings happen only over phone or WhatsApp. The information you share with us at that point (name, contact number, address, prescription) is used only to provide your test, scan, or home collection.
• Your test results are medical information and are treated as strictly confidential.
• We never sell your personal information to anyone, and we do not share it with advertisers or marketing companies.

(a) Through the Website

The Website is informational. We do not collect names, phone numbers, health details, or payment information through the Website itself. Like most websites, our server and analytics tools may automatically record limited technical information - such as your IP address, browser type, device type, pages visited, and the date and time of your visit - in an aggregated form that helps us understand how the Website is used and keep it secure. This technical information is not used to personally identify you.

When you tap "Call" or "WhatsApp" on the Website, you are taken to your phone's dialler or to WhatsApp. Any information you then share is governed by Section (b) below, and your use of WhatsApp itself is governed by WhatsApp's own terms and privacy policy.

(b) When you book or avail our Services

When you contact us by phone, WhatsApp, email, or in person to book a test, scan, health checkup, home collection, or foreign medical examination, we collect only the information needed to provide that Service. Depending on the Service, this may include:

• Identity and contact details: name, age, gender, phone number, and (for home collection) your address;
• Health information: your doctor's prescription or referral, the tests requested, relevant medical history you choose to share (for example, medications, pregnancy, fasting status), your samples, and your test results and reports;
• Foreign medical examination details (where applicable): passport details, photographs, destination country, and visa or employer documents you provide;
• Communication records: messages you exchange with us on WhatsApp or by email in connection with your booking or report;
• Billing information: details of the Services availed and payments made. If you pay by card or UPI at our centre, the payment is processed by the bank or payment provider; we do not store your card numbers, PINs, or UPI credentials.

Health information, including test reports, is "sensitive personal data" under Indian law and we treat it with a correspondingly higher standard of care.

We use your information only for the following purposes:

1. 1To register your booking and perform the tests, scans, or examinations you have requested;
2. 2To collect samples (at our centre or at your home), process them, and generate your reports;
3. 3To deliver your reports to you on WhatsApp, by email, or as a physical copy, as agreed at the time of booking;
4. 4To contact you regarding your booking, sample, preparation instructions, or report;
5. 5To raise invoices and process payments;
6. 6To meet our quality, accreditation, and record-keeping obligations as an NABL-accredited (ISO 15189) laboratory, including internal quality checks;
7. 7To comply with applicable laws, including reporting of notifiable diseases to health authorities where required;
8. 8To respond to your queries, feedback, or complaints.

We will not use your information for promotional messages, health-camp announcements, or checkup reminders unless you have agreed to receive them. You may opt out of such messages at any time by informing us on WhatsApp, by phone, or by email.

Because WhatsApp is our primary channel:

• Your reports and communications will be sent to the mobile/WhatsApp number you provide at the time of booking. Please ensure this number is correct and belongs to you (or to a person you authorise, such as a family member). We are not responsible for disclosure resulting from an incorrect number provided by you or from shared access to your device or WhatsApp account.
• WhatsApp is a third-party platform operated by Meta. Messages on WhatsApp are subject to WhatsApp's own terms of service and privacy policy, which we do not control.
• If you prefer not to receive your report on WhatsApp, tell us at the time of booking - you may collect a printed report at our centre or receive it by email instead.

We do not sell, rent, or trade your personal information. We share it only in the following limited circumstances:

1. 1Your referring doctor: where your test was referred by a doctor, or where you ask us to send your report to a doctor;
2. 2Persons you authorise: such as a family member whose number you provide for report delivery;
3. 3Reference laboratories: in rare cases where a specialised test is performed at a partner reference laboratory, only the information necessary to perform that test is shared, and such laboratories are bound to maintain confidentiality;
4. 4Statutory and government authorities: where required by law - for example, reporting of notifiable diseases, court orders, or lawful requests from authorities;
5. 5Accreditation and regulatory bodies: such as NABL assessors, strictly for quality-audit purposes and under confidentiality obligations;
6. 6Insurers or employers: only where you have requested or consented to such sharing (for example, an employer-mandated foreign medical examination where you ask us to share the fitness certificate);
7. 7Service providers: such as our website-hosting and IT providers, who may incidentally process technical data on our behalf and are bound by confidentiality obligations.

Aggregated, anonymised information that does not identify any individual (for example, the total number of tests performed in a month) may be used for internal analysis and quality improvement.

The Website may use a small number of cookies and similar technologies, and standard analytics tools (such as Google Analytics), to understand visitor traffic in an aggregated way and to improve the Website. These do not give us your name, phone number, or health information. You can disable cookies in your browser settings; the Website will continue to function for browsing purposes.

We adopt reasonable security practices and procedures appropriate to the nature of the information, including:

• Restricting access to patient records and reports to authorised laboratory personnel only;
• Password-protected systems for report generation and storage;
• Physical security of records and samples at our centre;
• Confidentiality obligations on all our staff;
• Verification of the recipient's number before reports are sent on WhatsApp.

While we take these measures seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security against events beyond our reasonable control.

We retain patient records, test results, and related documents for the period required by applicable law and by NABL/ISO 15189 record-retention requirements (a minimum of 2 years for routine reports, and longer where required for specific test categories or by law). After the applicable retention period, records are securely destroyed or anonymised.

Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you have the right to:

1. 1Access the personal information we hold about you, including copies of your own reports;
2. 2Correct inaccurate or incomplete personal information (for example, a misspelt name on a report);
3. 3Request erasure of your personal information, except where we are legally required to retain it (such as mandatory laboratory record-retention periods);
4. 4Withdraw consent for any optional use of your information (such as reminders or promotional messages), without affecting Services already provided;
5. 5Raise a grievance with our Grievance Officer (Section 13) and, if unresolved, with the Data Protection Board of India or other competent authority.

To exercise any of these rights, contact us by WhatsApp or phone at +91 98405 90665, or by email at manomaruthi2005@gmail.com. We may ask you to verify your identity before acting on a request, to protect your information from unauthorised access.

We provide diagnostic services to minors only on the request of, and with the consent of, a parent or legal guardian. Personal information of patients under 18 years of age is collected and processed on the basis of such parental/guardian consent, and reports of minor patients are shared with the parent or guardian.

The Website may contain links to third-party websites (for example, Google Maps for directions, or the NABL portal for certificate verification). We are not responsible for the content or privacy practices of such third-party websites, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time to reflect changes in law or in our practices. The updated Policy will be published on this page with a revised "Last updated" date. Your continued use of the Website or Services after such publication constitutes acceptance of the updated Policy. We will not reduce your rights under this Policy without your consent.

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:

• Name: Mathavan Suresh, Grievance Officer
• Address: Mano Lab & Maruthi Scan Centre Private Limited, Plot No. 25 & 26, Mahatma Gandhi Road, Kumaran Nagar, Padi, Chennai - 600050
• Email: manomaruthi2005@gmail.com
• Phone: +91 98405 90665 (Mon-Sat, 9 AM - 6 PM)

We will acknowledge grievances within 24 hours and endeavour to resolve them within 15 days of receipt.

This Privacy Policy is governed by the laws of India. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts at Chennai, Tamil Nadu.